Paracom Communications Co., Ltd. based in China is an outsourcing services provider striving to supply first-class and professional services for customers in China and abroad.
Our outsourcing services include call center (primarily in technical support), software development, hardware product testing (primarily in networking equipments), web-based system development, and human resource outsourcing.
We have the world’s leading CTI communications platform, and the core switching system applies IP network-based telephone exchange equipment provided by the well-known IP PBX equipment suppliers-Altigen, which ensure the voice quality and the reliability of call center system, and meanwhile, effectively reduce the communication cost of customers.
In addition, we own a large number of knowledge professionals, IT specialists, senior management team, the selected multi-lingual professionals, and with continuously improved training and upgrade mechanism built into our human resource system. Paracom has continued to provide better quality and value-added services as its primary goal.
Product Support Representative (PSR)
Responsibilities
1. Responsible for product technical support for customers after-sale, via the hotline (Indonesia standard language) or e-mail, diagnose and resolve the problem in the process of installation and use of the product;
2. By searching and reading technical documentation (solution), or reproducing customer networking in the Lab, guide customers to remove obstacles and complete the product installation and configuration;
3. Handle customer inquiries and complaints, summarize relevant information during the support, make report, analyze and process;
4. Committed to achieving all the work targets set by the company, and improve customer satisfaction.
| Job LocationProvince: |
Shenzhen, China |
| No. of Position: |
3 |
| Salary: |
6 500 000- 9 000 000 IDR |
Qualifications
1. Diploma or College degree or above, familiar with computer;
2. Outstanding expressing and communication skills, good sense of service and attitude;
3. Local Accent;
4. Experience of customer service (such as hotline or call center work experience) or technical support after-sale experience is a plus;
5. Excellent English reading and writing ability (technology class) is a plus;
6. Be able to work well under pressure, good ability of learning, analyzing and solving problems;
7. Good communication and collaboration ability, team spirit; motivated and responsible;
8. Computer, network, electronic information, English, education or information dissemination, and other majors / work background is permissible;
9. Working Hours: Monday to Friday, from 9:00-18:00, with 1 hour lunch break, holidays is according to Thailand legal holidays.
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